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EAP Telephone Helpline Counsellor – Remote

Job Posted on by Caroline Farren-Hines

Type of Contract: Permanent

Based At: Remote

Hours: minimum 18 hours per week

Workplace Wellness, part of the RehabWorks Group is one of the UK’s established leading employee assistance programmes providing support to over 724,000 employees within the UK. We are committed to providing exceptional standards of support to our business customers and their employees ensuring that innovation and robust evidence based support is integral to our day to day working.

We are a rapidly growing service and exciting opportunities have arisen to become part of our telephone counselling and helpline team. We are looking for dynamic and motivated individuals who are committed and passionate about clinical quality and outcomes, delivering the best possible emotional support, guidance and care.

We are looking for team members who will embrace and enhance our values of quality, professionalism, support and team working, continuing to build upon these striving for continual development of the standards of services we offer along with the growth of our team culture.

The minimum qualification for this role is a recognised counselling training to diploma level of above, BACP accreditation or registration of BACP working towards accreditation.

We recognise that to continue to achieve our standard of excellence we need to invest in our team. We provide:

  • Day to day clinical support and leadership
  • Internal clinical supervision to BACP requirements
  • Ongoing continual professional development opportunities
  • Individual training and development plans to support BACP accreditation
  • A friendly and supportive work environment with an overall culture of energy, solution focus and excellence in both our service delivery and support to our team

The successful candidates will be answering Employee Assistance Programme calls, providing callers with immediate counselling support as well as information, guidance or referral to in-house professionals or external experts for progression. There is the opportunity to provide telephone or digital structured counselling in addition to this role. Typically callers will present looking for support with issues such as bereavement, illness, relationship, life events, work stressors or mental ill health.

Hours: Variable – Flexible with a minimum of 18 hours per week

EAP Telephone Helpline Counsellors are principally responsible for making clinical decisions based on the callers presenting issues to ensure positive outcomes are achieved by encouraging the most suitable clinical / emotional intervention. It is essential that candidates have experience of conducting assessments with clients over the telephone, using validated clinical measures or have a willingness to use these. Proficiency in IT skills is required including the use of Microsoft Office packages, databases and electronic record systems is required.

Any data which you share with us throughout the hiring process will be stored securely within the UK, and is accessible only by staff who require it.  Should your application be unsuccessful, your data will be securely destroyed after 6 months.

If you wish to apply for this position, please send a copy of your CV, your BACP registration/certificate number and a covering letter explaining why the position is of interest to you and why you feel you would be a good candidate for the role.

No agencies please. Previous candidates need not apply.

RehabWorks is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

We are committed to supporting wellbeing for all employees and are a signatory to the MINDFUL EMPLOYER Charter for Employers who are Positive About Mental Health.

Please note all applicants must be legally entitled to accept and perform work in the UK.


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