Mark Armour, RehabWorks’ Clinical Director, said: “Our staff can all be very proud of their contribution to our services which are being recognised once again as leading best practice in the UK.
“It’s great to see that these clinically appropriate and cost effective models of delivery are recognised and that the data we have provided has helped to evidence this.”
External and internal evidence and data demonstrates that where clinically appropriate, telephonic services can deliver better engagement, improved access comparable clinical outcomes and reduced service costs. RehabWorks clients are able to see the benefits of this first hand through lower absence, enhanced employee engagement and impressive return on investment figures.
The Department of Work and Pensions (DWP) report, Telephonic support to facilitate return to work: what works, how, and when? States: “The effectiveness of telephonic services in achieving positive work outcomes relies heavily on the training and skills of staff, and on the adoption of a strong work focus by all the key players, including support at the workplace.”
Kim Burton OBE, Occupational Health Consultant and Professor, Institute for Research in Citizenship and Applied Human Sciences, University of Huddersfield.
Nicholas Kendall, Health Services Consultant and Senior Clinical Lecturer, Occupational and Aviation Medicine, University of Otago, New Zealand.
Serena McCluskey, Senior Research Fellow, Institute for Research in Citizenship and Applied Human Sciences, University of Huddersfield.
Pauline Dibben, Professor of Employment Relations, Sheffield University Management School, University of Sheffield.
You can read the full report at https://www.gov.uk/government/publications/telephonic-support-to-facilitate-return-to-work-what-works-how-and-when-rr853